Frequently Asked Questions
Everything you need to know about your Sidephone experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do all electronics come with a warranty?
Yes, every device purchased from Sidephone includes a standard 12-month manufacturer warranty that covers technical defects and hardware malfunctions.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund minus a small restocking fee.
Are the smartphones sold on Sidephone unlocked?
Absolutely. All mobile devices sold on our platform are factory unlocked and compatible with GSM and CDMA carriers worldwide.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure cryptocurrency payments via BitPay.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our real-time tracking portal.